Last updated: July 20, 2026
Because our products are digital downloads delivered instantly upon purchase, all sales are generally final. Once a file has been downloaded, we’re unable to offer a refund, as there is no way to “return” a digital product.
However, we want you to be genuinely satisfied with your purchase. If you experience any of the following, please contact us within 7 days of purchase and we’ll make it right:
- The file is corrupted, incomplete, or won’t open
- You were charged but never received your download link
- You purchased the wrong product by mistake and have not yet downloaded the file
To request assistance, email us at admin@goodplacedesigns.com with your order number and a brief description of the issue. We’ll respond within 1-2 business days.
We do not offer refunds simply due to a change of mind after a successful download, but we’re always happy to help if a product isn’t what you expected — reach out and let us know.